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SAP C-TS470-2412 Exam Syllabus Topics:

Topic
Details

Topic 1

Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

Topic 2

Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

Topic 3

Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

Topic 4

Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which options are available for defining your organizational structure in SAP S/4HANA Cloud Private Edition, Service? Note: There are 2 correct answers to this question.

A. Enterprise Organizational Model
B. Enterprise Service Organization
C. Maintenance and Service Planning
D. Organizational Management (Legacy)

Answer: A,B

Explanation:
SAP S/4HANA Cloud Private Edition, Service provides specific frameworks for defining organizational structures:
* Enterprise Organizational Model: This is the modern, integrated approach in S/4HANA to define organizational units (e.g., company codes, plants, service organizations) for service processes.
* Enterprise Service Organization: This specifically refers to the service-specific organizational structure, including service organizations, teams, and employees, tailored for service management.
* Maintenance and Service Planning: This is a process, not an organizational structure definition option.
* Organizational Management (Legacy): Refers to older SAP ERP HCM structures, not the primary method in S/4HANA Cloud Private Edition.These options are part of the organizational setup in SAP S
/4HANA Service."Define your organizational structure using the Enterprise Organizational Model and Enterprise Service Organization for service processes." (SAP Help Portal, Organizational Structure Setup).

NEW QUESTION # 28
In the advanced execution scenario, which order types can you map to a service order type?

A. Maintenance order types
B. Sales order types
C. Purchase order types
D. Customer service order types

Answer: A

Explanation:
TheService with Advanced Executionscenario in SAP S/4HANA Cloud Private Edition, introduced fully in release 2023, integrates service orders with detailed operational planning via maintenance orders. In this scenario:
* Maintenance order types: These can be mapped to a service order type to enable advanced execution capabilities, such as detailed planning of operations, spare parts, and task lists. This mapping is configured in Customizing under "Plant Maintenance Integration # Map Order Types," allowing a service order item to generate a corresponding maintenance order.
* Purchase order types: These are used for procurement, not directly mapped to service orders in this context.
* Customer service order types: This is not a distinct order type category in SAP S/4HANA Service; service orders themselves are the focus.
* Sales order types: These are unrelated to the advanced execution scenario, which focuses on service and maintenance integration.This integration enhances planning and execution for complex or long- running services."Map the transaction type and item category used in a maintenance service to a maintenance order type to enable creation of a maintenance order in the Service with Advanced Execution scenario." (SAP Help Portal, Configuring Service with Advanced Execution).

NEW QUESTION # 29
What can you display in the app Find Technical Object? Note: There are 3 correct answers to this question.

A. Measurement documents and measuring points of the technical objects
B. Installation information of the technical objects
C. Service costs of the technical objects
D. Planned and call dates for recurring service activities
E. System and user statuses of the technical objects

Answer: A,B,E

Explanation:
TheFind Technical Objectapp in SAP S/4HANA Cloud Private Edition, Service provides details about technical objects (e.g., equipment, functional locations). The correct answers areA, B, C. Let's explore.
App Functionality:
This Fiori app allows users to search and view technical object data.
* Installation information (A):Shows where the object is installed (e.g., functional location hierarchy).
* Measurement documents and measuring points (B):Displays recorded measurements (e.g., temperature) and their points.
* System and user statuses (C):Lists statuses (e.g., "INST" for installed, user status "In Repair").
Why Not the Others?
* D:Service costs are in financial apps (e.g., Service Actuals), not this app.
* E:Planned/call dates are in maintenance plan apps, not here.
Example:
Search equipment "E001" # See installation (FL-001), measuring point (Temp), status (INST).
"The Find Technical Object app displays installation information, measurement documents and points, and system/user statuses."

NEW QUESTION # 30
What are features of the app Service Actuals? Note: There are 3 correct answers to this question.

A. Creation of SAP Analytics Cloud stories
B. Dynamic adjustment of dimensions
C. Creation of variants
D. Upload of Microsoft Excel file
E. Navigation to related SAP Fiori apps

Answer: B,C,E

Explanation:
TheService Actualsapp in SAP S/4HANA Cloud Private Edition, Service is a Fiori app for analyzing service- related financial data (e.g., costs, revenues). The correct answers arecreation of variants (A),dynamic adjustment of dimensions (B), andnavigation to related SAP Fiori apps (E). Let's break this down.
App Purpose:
Service Actuals provides insights into actual costs and revenues from service orders, contracts, and confirmations, supporting profitability analysis.
* Creation of variants (A):Users can save custom filter settings (e.g., specific plants, periods) as variants for reuse. In the app, you select filters (e.g., Plant 1000, 2025-Q1), save as "Variant1," and recall it later, streamlining reporting.
* Dynamic adjustment of dimensions (B):The app allows real-time changes to analysis dimensions (e.
g., by cost center, order type). You can drag and drop fields (e.g., switch from "Order" to "Customer") to pivot data dynamically, enhancing flexibility.
* Navigation to related SAP Fiori apps (E):From Service Actuals, you can navigate to apps like
"Manage Service Orders" or "Event-Based Revenue Recognition" via links or context menus, improving workflow efficiency.
Why Not the Others?
* Upload of Microsoft Excel file (C):This app is for viewing data, not uploading; Excel uploads are for data entry apps.
* Creation of SAP Analytics Cloud stories (D):SAC stories are built in SAP Analytics Cloud, not this app, though data might feed into SAC.
Example Use Case:
A manager creates a variant for 2025 service costs, adjusts dimensions to view by customer, and navigates to a service order for details.
"The Service Actuals app features variant creation, dynamic dimension adjustment, and navigation to related Fiori apps."

NEW QUESTION # 31
Which of the following can you assign to a service item category? Note: There are 2 correct answers to this question.

A. Rejection profile
B. Status object profile
C. Date profile
D. Text determination procedure

Answer: C,D

Explanation:
Service item categories in SAP S/4HANA Service (e.g., SRVI for service items) control the behavior of items in service documents. Assignable objects include:
* Text determination procedure: Defines how texts (e.g., descriptions, notes) are automatically populated or managed for the item, configured in Customizing.
* Date profile: Specifies date rules and milestones (e.g., start/end dates) for the service item, critical for scheduling and execution.
* Rejection profile: Not a standard assignment; rejection is managed via status or reasoncodes, not profiles at the item category level.
* Status object profile: Status profiles are typically assigned to transaction types or item categories for lifecycle management, but not as "status object profiles" in this context.These settings are part of service transaction Customizing."Assign text determination procedures and date profiles to service item categories to control item behavior." (SAP Help Portal, Service Item Category Configuration).

NEW QUESTION # 32
......

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